Documentation
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Forums
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Frequently Asked Questions
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1) Aqua Data Studio keeps crashing, what do I do?
2) Aqua Data Studio is running out of memory, how do I increase it?
3) I can't connect to my database server, how do I figure out what is wrong?
Extended list of FAQ
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Direct Email Support
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When contacting support, please provide the following information :
a) Support information from Aqua Data Studio menu Help -> Support Information
b) Any application logs which are located in
<USER_HOME>\.datastudio\logs
(learn more)
c) Any JVM crash logs which are located in the application installation folder.
d) The database server vendor and version you have problems with.
e) Any screenshots to illustrate the problem, if applicable.
You may email the above information to the support email indicated in the Aqua Data Studio -> Help -> Support Information dialog.
Please copy the content of the text box by clicking on the “Copy to Clipboard” button and include it in the e-mail you are sending to our support team.
The support e-mail address appears in the left-bottom corner of the "Support Information" dialog as shown on the screenshot below.
Please note, if you don’t provide this information when contacting our support team, we will request it from you in our response e-mail. This may delay effective resolution of the issue.
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| Support |
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Average Response:
3 Hours |
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Guaranteed Response:
12 Hours |
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Support Hours: 8AM–10PM - Pacific Time |
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Support Days:
7 days per week |
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